Frequently Asked Questions
How It Works
$2.50/lb for recurring service, $2.75/lb for one-time, with a $40 order minimum. Need pricing for large items or supplies? See à la carte pricing
Any soft bag works for your first pickup — hard bins and containers cannot be accepted. A 13-gallon kitchen trash bag is perfect. We'll return your laundry in a reusable Folded Co. bag, yours to keep and reuse for every pickup after that.
Yes — weekly, every other week, or just whenever laundry piles up. Pickup runs on your neighborhood's set day, like trash day, so it's not on-demand, but you're never locked into a fixed recurring schedule either.
No problem — just give us permission to leave your laundry unattended when you set up your preferences, and let us know where to leave it (your front door, side door, carport, wherever works). Leave your laundry out by 7am, and we'll return it the same way.
Yes — as long as your work address is within our service area.
Check your zip code on our Service Areas page. Not covered yet? We expand
into new areas based on demand — join the waitlist there, and you'll help us know when it's time to add your neighborhood.
Yes — if you're in a gated community, apartment, or anywhere that needs special access, add those details to your account preferences so we can reach your door on pickup and delivery day.
We send email and text reminders to help you remember. However, if you do forget to leave your laundry out, call us ASAP so we can reschedule another pickup. You will be charged a $10 missed pickup fee.
Orders are back to you the very next day.
No — nothing requires a contract, residential or commercial. We'd rather earn your business every time than lock you into one.
Yes, anytime — whether you keep the same laundry preferences every time or adjust them week to week depending on what you're sending. Just log into your account to make changes.
Care & Products
Yes — lights and darks are washed separately, and towels or sheets are typically kept in their own load for the best clean.
No problem — just add your care preferences to your account, and set those items aside from the rest of your laundry so they're easy to spot. Delicate cycles, hang-dry, and similar requests are all easy to accommodate.
Yes — we'll automatically hang obvious items like dress shirts and dresses. Have something specific in mind? Add a note to your account preferences and set it aside from the rest of your laundry. Everything hung comes back on hangers inside a garment bag, which is yours to keep and reuse.
Yes — we inspect items as we sort and treat any stains we spot. Have something specific that needs attention? Set it aside with a note on what happened, and we'll do what we can.
One tip: the sooner a stain is treated, the better the odds of it coming out — so if you can pretreat before pickup, that helps too.
Every load is washed with fragrance-free, hypoallergenic, commercial-grade detergent — standard on all orders, no need to request it. Want a scent? Lavender and fresh linen are available upon request.
No need — every order is washed with our fragrance-free, hypoallergenic,
commercial-grade detergent as standard. Prefer a scent? Lavender and fresh linen are available on request.
No — it reduces towel absorbency, destroys the moisture-wicking properties in
activewear, attracts stains, and can irritate sensitive skin. We use wool dryer balls instead.
No. Bleach can yellow fabric over time, degrades fibers faster, and isn't great for the environment or for anyone with sensitive lungs — so we skip it entirely.
Where we can. Our detergents are chosen with sustainability in mind, and your laundry comes back in a reusable bag, not single-use plastic — better for your closet and the planet.
Never. Your order stays separate from pickup through delivery — no shared machines, no mixing with other customers' laundry.